Policy
Shipping and Delivery
Johnny's Backyard offers pickup, direct shipping, and local delivery on eligible products. The options, charges, and estimated timing shown for an order depend on the product, destination, inventory, and service availability.
Order confirmation and timing
An order is not scheduled for pickup, shipment, delivery, or installation until Johnny's Backyard confirms inventory and fulfillment details. Dates are estimates and may change because of inventory, freight-carrier schedules, weather, site access, or other conditions outside our control. We will contact you if a material delay affects your order.
Direct shipping
Select products can ship by parcel or freight carrier. Freight delivery is generally curbside unless the order expressly includes another service. An adult must be available when the carrier requires an appointment or signature. Inspect the shipment before signing, note visible damage or shortages on the delivery receipt, photograph the condition, and contact us promptly at sales@johnnysbackyard.com or (210) 429-7529.
Local delivery and installation
Local delivery and installation are available only for eligible products and service areas. Unless the order says otherwise, the customer is responsible for safe access, placement decisions, utility marking, HOA approval, permits, required clearances, and a reasonably level and prepared site. Additional work or a return trip caused by access or site conditions may require a separate charge approved before work continues.
Pickup
Pickup is available only after we confirm that the order is ready and provide the pickup location and instructions. The customer is responsible for a suitable vehicle, secure loading and transport after the order is released, and any assembly not expressly included in the order.
Address changes and undeliverable orders
Contact us before fulfillment if an address or access detail changes. Carrier re-consignment, storage, redelivery, return freight, or other charges caused by an incorrect address, missed appointment, refusal, or inaccessible destination are the customer's responsibility. Returned undeliverable orders may also be subject to a restocking fee of up to 20 percent.